Security you can rely on
You can rely on us to ensure the security of your data and the reliability of our performances.
Exact agreements – our Service Level Agreement
In our Service Level Agreement we contractually guarantee minimum availabilities for your system. The Response times of our support and restoration periods at errors are also clearly defined in these documents.
We guarantee response time and restoration periods
Errors can be reported to our support team via phone, fax, letter and through the costumer information centre KIS.
You will receive a professional answer from one of our support staff addressing all your concerns within the defined response time. So if possible, you will receive exact information about the completion of your query, in any case, an initial assessment of your message will be actioned so we can provide you with relevant information on how to proceed.
If your ordered product/service is not available, we immediately take care of it: our support guarantees a response time of two hours. Depending on the product, our support ensures you a restoration period of four to eight hours.