We are here for you
To reach qualified Host Europe staff, you can create a ticket through the KIS or contact us by phone.
Important note
Please note that there is an increased volume of inquiries due to current email- and hosting migrations.
Therefore, processing your request may currently take longer than usual.
We recommend that you look at our FAQ in advance – you may already find the right answer to your question there.
Therefore, processing your request may currently take longer than usual.
We recommend that you look at our FAQ in advance – you may already find the right answer to your question there.
Three steps to contact us
1. Search Frequently Asked Questions (FAQ)
In our FAQ section you will find answers to the most frequently asked questions about our products and services.
Current topics:
- Email Migration
- Hosting Migration
Tip: Use the search function to search specifically for your request.
Current topics:
- Email Migration
- Hosting Migration
Tip: Use the search function to search specifically for your request.
2. Create a ticket via the KIS
If your question is not answered in the FAQ, please create a support ticket via the KIS:
1. Log in to your KIS
2. Navigate to Support in the menu
3. Use the drop-down to select a product.
4. Select your product in question.
5. Select the category that matches your request.
6. Write to us where you need help and submit your ticket.
In this way, your request will reach the right contact person directly and we can help you with your request as quickly as possible.
1. Log in to your KIS
2. Navigate to Support in the menu
3. Use the drop-down to select a product.
4. Select your product in question.
5. Select the category that matches your request.
6. Write to us where you need help and submit your ticket.
In this way, your request will reach the right contact person directly and we can help you with your request as quickly as possible.
3. Telephone help
For further advice, you can also reach us by phone.
Consulting and Sales
Would you like to be advised on a product or order it? Our colleagues are available from Mon-Fri, 9 am - 5 pm:
+49 221 99999 309 chargeable*1
Questions about migrations
Do you have a question about our current migrations? In this case, a special team is at your disposal.
+49 221 99999 307 chargeable*1
Other concerns
If you have any further questions, our support team will be happy to help you. You can reach us:
Consulting and Sales
Would you like to be advised on a product or order it? Our colleagues are available from Mon-Fri, 9 am - 5 pm:
+49 221 99999 309 chargeable*1
Questions about migrations
Do you have a question about our current migrations? In this case, a special team is at your disposal.
+49 221 99999 307 chargeable*1
Other concerns
If you have any further questions, our support team will be happy to help you. You can reach us:
From Germany
+49 221 99999 301
chargeable*1
From Austria
+43 80 0300 236
chargeable*1
From Switzerland
+41 43 508 3629
chargeable*1
Further contact possibilities
Consulting & Sales
Contractual
Mailing address
Host Europe GmbH
c/o WeWork Wallarkaden
Pilgrimstraße 6
50674 Köln
Bank Details
BNP Paribas
IBAN: DE93 5121 0600 4223 2960 23
BIC: BNPADEFFXXX
Fax
+49 221 99999 350*1
*1 charges might be applicable depending on your provider.